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Businesses can no longer have the goal of meeting the customers expectations, the goal today must be to exceed them. What does that look like from the customers perspective? Brad will entertain you with great stories and hilarious examples of businesses that step out of the box and find ways to wow the customer. You will walk away with actionable information with which to make changes yourself. Targeted to anyone, from any industry, at any level. 65 minutes run time in downloadable MP3 Format.

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