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Many people believe that sales and service are two separate functions, and treat them that way. This session will change the way you think, and make them a single process. You will learn how to exceed the customers expectations, build an emotional attachment with them, and also learn how to close the sale with very little extra effort. Targeted to internal or external sales cultures, from any industry, at any level. 35 minute run time in MP3 downloadable format.

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