Testimonials – All Industries

Clients – All Industries

“We had Brad Worthley at our Sales meeting to present “Exceeding Customer Expectations” the purpose was to fire up the Area Managers and enhance our Stars Training program. Brad accomplished that and so much more, his humor and enthusiasm was contagious. Our Area Managers and staff members were engaged and enthusiastic the entire time. I believe with Brad’s enthusiasm and presentation it glued the two programs together. He is now a part of our family. I would definitely encourage you to have him at your next event!”

Valorie Copeland, Marketing Manager Performance Food Group

“Brad is not your typical motivational speaker! His seminar was fantastic – I was engaged the entire time and appreciated the authentic and real-life examples he shared with us. His inspirational stories are also relatable, and my team and I felt compelled to share what he spoke about with the rest of our company. I have already referred him to a few of my industry colleagues and clients. I was completely impressed and cannot wait to hear more from him. I highly recommend Brad for any company looking to motivate and inspire their employees!”

Amber George, Media Director InnoVision Marketing Group

“Many of our clients have asked us to recommend a great speaker to help communicate their brand message to their team members. Until now I have never felt 100% confident about making a recommendation. I had the pleasure of attending one of Brad’s seminars and it was unbelievably engaging, motivating, inspiring and fun. Hands down, the best I’ve ever attended! If you need a great speaker for your event, you don’t need to look any further, Brad will make it amazing and the halo from it will make your organization better.”

Ric Militi, CEO and Creative Director InnoVision Marketing Group

“We have been working with Brad for a couple years now. He has assisted us at the ownership level and with our team leaders. The speaking events are always looked forward to by our team, they are high energy and positive. His speaking visits have really helped get everyone back on the same page and motivated. He has also done private counseling with us as owners. This has been extremely helpful in setting up strategic planning sessions, creating Core Values, Mission Statement and setting the whole year’s agenda up with a purpose. I would highly recommend businesses of all sizes to invite him in to share his insight and strategies. I feel we are a better, more focused and more cohesive business since we started using his services.”

Michael Porter – Owner Greenwood Heating and As You Wish Electric

“Thank you so much for your presentation. I knew it would be good but what was even better were the comments from staff saying that you have been the best speaker/trainer of all that we have had for our training retreats, of which this was the 9th annual one. Your stories were relevant and easy to relate to and presented in a fun and interesting way. As you spoke, I looked around the room and could see that you had everyone engaged.”

Lorraine Brooks – Director of Multi-Family Housing Kiemle & Hagood Co.

“Brad’s unique and high energy style keeps the audience engaged throughout his entire presentation. His seminars differ from others that I have attended because he completely involves the audience with interactive exercises that help them retain key headlines and future action steps. I would highly recommend Brad Worthley’s services to any company that serves the public.”

Kim Bayer, Marketing Director – McDonald’s Corporation, Western Division

“Brad is an engaging speaker who helps open people’s minds. After his sessions I received many emails expressing appreciation such as this one: “Thanks a ton for organizing this morning’s feedback training session. It was surprisingly effective for me, hit home on more than one occasion. Not to mention Brad’s a pretty riveting speaker.” I would recommend Brad for any organization that is trying to improve its interpersonal awareness and communication.”

Deron Daum, IT Manager – Microsoft

“We have hired Brad Worthley two years in a row for our staff retreats. He has received some of the highest evaluations of any speaker we have had! (Our staff numbers 88 people) He has helped us with customer service and an exceptional life and career. He is entertaining and thought provoking. He is clear in his presentation and motivating. We will work with him again in the future!. Thank you Brad!”

Regine Neiders, Ph.D., CEO UBC – United Backcare

“On behalf of our Chapter Members, I wanted to thank you for speaking at our April Monthly Meeting at the World Forestry Center in Portland, OR. Your presentation on Exceeding Customer Expectations met with good reviews from our members. This was one of our highest rated meetings this year. Thank you so much for such a dynamic and fulfilling presentation. “

Midge Dobbs, CMP, 2011/12 President Meeting Professionals International

“I have had nothing but positive feedback from Tenants and co-workers alike about your customer service seminar. It was an incredibly energizing seminar, and your ability to reach EVERYONE in the room on many different levels is what really made the difference for everyone. The presentation was engaging and interesting, and I was thrilled that for two straight hours everyone stayed focused. In my seven years at PIER 39, I have not experienced such a positive and high level of excitement about a presentation—you reached our tenants and co- workers in two hours and presented information that we have been trying to present over many years, but this time everyone listened AND heard! The most overwhelming feedback has been that it was “the BEST seminar ever put on by PIER 39″ and that what was presented was so helpful and easy to follow.”

Sina von Reitzenstein, VP Leasing – Pier 39, San Francisco, CA

“I just wanted to take a moment to let you know how successful and well-received your presentation was at our General Manager’s meeting in Las Vegas. On a scale of 1 to 10, with 10 being the highest, your presentation scored a 9.51! Our managers not only expressed their enthusiasm for your presentation itself, but their eagerness to return to their centers and put into practice the customer service techniques taught in your seminar. Thank you again for your outstanding presentation!”

Gregory Link, V.P. Operations – Chelsea Property Group, Inc.

“It has truly been a pleasure partnering with Brad for many years now. The customer service and leadership seminars are informative, energizing and never dull. Brad creates opportunity to bring up your own specific areas of difficulty relating to customer service/leadership and you will walk away with real solutions to real problems. I highly recommend these seminars!”

Chris Kiely, Chief Operating Officer – Moneytree, Inc.

“Thank you for the outstanding job you did at our 33rd Annual Seminar! Your presentation and ideas on how to improve our performance were well received by our entire staff. We have used many speakers in the past and it is rare that anyone has reached the wide variety of personalities and levels of experience that makes up our group.”

Ronald Butler, President – Business Careers

“We too in Bangor just finished the seminar with Brad Worthley….as they say in Maine; “He was wicked good! ” Thanks to the customer service task force for getting him and the stores definitely want him back!!”

Beth Engstrom, Marketing Manager Bangor Mall – Kravco Company Properties

“Brad Worthley’s messages are inspirational and his delivery is absolutely terrific. He has spoken for us many times during the past several years and, without fail, has received rave reviews. Brad doesn’t simply deliver a great message, he truly engages the audience and lifts their spirits. That’s good for his motivational speeches, of course, but he accomplishes the same thing during training sessions!”

John S. Swinburn, President – Challenge Management, Inc.

“I have attended many sales and motivational seminars over the years, but Brad’s presentation was a refreshing change from the ordinary. Brad is a real entertainer who keeps the audience involved with relevant and humorous anecdotes that can be applied for real use in every day situations. No one leaves one of Brad’s shows without feeling invigorated and ready to meet the challenges at work the next day. This is a valuable use of two or three hours that should not be missed.”

Scott Hiller, President – Speedmark Information Services

“Brad tailored his series of presentations to our group so that they would meet specific current needs within our organization. His style and follow up guided us through the entire process we needed to follow in order to make lasting changes. The information was extremely helpful not only for our organization, but also for use in our everyday lives.”

Dan Schmitt, Director of Donor Resources Cascade – Regional Blood Services

“FORUM Credit Union benefited greatly from the kick-off seminars Brad Worthley provided for all credit union employees. Brad touched on many different aspects of creating a sales and service culture at the credit union, including the importance of taking our member service to the next level. Most importantly, all employees thoroughly enjoyed themselves throughout the seminars, while at the same time, gaining a better understanding of the importance of providing world-class member service in today’s competitive financial environment.”

Bronson Troyer, Former Lending Operations Manager – Forum Credit Union

“You earn trust by the way you meet, greet and serve the customer. Brad Worthley’s seminars are all about how to establish, maintain and grow customer relationships. If you’re looking to energize your service efforts and improve customer retention, then I recommend you look at Brad Worthley.”

Steve House, Former Customer Quality Service Manager Compass Bank

“What a great pleasure it was to have Brad Worthley provide training for our Customer Service Representatives! I received nothing but positive feedback from them regarding his “Exceeding Customer Expectations” session. It wasn’t just the session topics, but Brad’s dynamic ability to connect through his inspirational stories that sets him apart from previous training sessions they’ve attended. The employees also enjoyed the opportunity to bring up ‘real-life’ challenges they experience as well as apply new techniques designed to enhance each customer’s interaction. This is what we do each and every day so it was great to have someone as passionate about customer service as Brad providing a fresh perspective to our team. Thank you for an exceptional visit!”

Mike McClean, Quality Service Manager – Clark Public Utilities

“The Kennewick Irrigation District (KID) is a large federal irrigation project with over 22,800 accounts with the vast majority being urban in the tri-cities metro area. KID contracted with Brad Worthley International, Inc to lead my staff of 55 in a three hour interactive discussion on providing exceptional customer service. Weeks prior to the training day, Brad and my office communicated regarding issues facing my organization and staff. He used the information we provided to tailor his presentation specifically for his audience. He spoke to the current issues my staff was facing that including a new work schedule that was going into effect. Mr. Worthley did his homework and was able to reach my staff. The feedback I have received has been unanimous, they want to know when he is coming back. I had two of my Board members attend, and they want Mr. Worthley to come back next year. The training was timely and relevant.”

Chuck Freeman, District Manager – Kennewick Irrigation District

“In 90 minutes of attending your “Simple Steps to an Extraordinary Career & Life” keynote, I laughed, I cried and I was challenged to think beyond “ordinary” living. I’m energized and focused on achieving what “extraordinary” means for me. Thanks Brad. You are truly inspiring!”

Kimberly Ingham, AVP – Branch Operations Peninsula Credit Union

“You never heard such grumbling when it was announced we would be having a speaker come to our hospital and discuss customer service with all staff. “Oh, no. Here we go again!” Everyone was pleasantly surprised by Brad’s entertaining, get-to-the-point presentation, and all in two hours! I did not hear one negative comment, but much positive feedback.”

Cyndy Vollmer, PHR, Director of Human Resources – Southern Coos Health District

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